[DO] Open an old Trial Project in a new Trial

Applicable to: Lumion 2023

1. Question

1.1. A user has a new Trial and wants to open a Project created in an older Trial.

2. Standard Reply

Note: Before anything try to find out the reason for accessing an old Trial file. Use your judgment to analyze if that is a good one or not.

2.1. Answer:

Hi,

Thank you for reaching out.

Note that we do not usually do this, however, given your exceptional circumstance we have converted the file and now you will be able to open it with the new Trial License Key: 

• External Link: Link to file

Let us know if everything is in order.

2.2. Steps to convert:

2.2.1 See the article below on how to switch the SVN version (section 3) and make sure to switch it to the exact version of the initial Trial (AKA the version the file was saved in):

• Internal Knowledge Base: [TR] How to launch the SVN version of Lumion

2.2.2 Open the file and save it preferably to: filename_converted.

2.2.3 Send it to the user.

3. Cause/Background information

3.1: References:

• Zendesk Support Requests:

1. https://lumion.zendesk.com/agent/tickets/57204